Customer Service Center

What products are available?

We have thousands of products available through our online store. Our massive database is updated daily and includes back catalogue, new releases and forth coming titles. We work closely with our local and some international suppliers to bring you the best product ranges available.

Currently we offer the following formats: CD, DVD, VHS, Vinyl, Digital Downloads, Ringtones, Console Games, PC Games, merchandise (hats, caps, t-shirts, CD carriers, wallets etc) music accessories (head phones), action toys, board games and much more. Our range is updated constantly.

Console Games
We have a great selection of console games available across all genres. We only offer the following formats at the moment. for PS2, Xbox, Gameboy Advance and GameCube. We do not currently offer PC format.

Merchandise – Toys, Games & Accessories
We have partnered with some of the worlds best merchandise companies to bring you a wide range of artist and band related products. Some suppliers are located overseas and delivery times will differ. We can offer from time to time, ex tour stock. This stock has limited sizes and quantities. Click here to browse our Xtras department.

How do I find a product?

There are many ways to locate a product.

Search – using our top search bars and drop down options for closer matches.

Browse by department / genre
A good place to start is to browse through any of our department/genre areas that include:

Music – Local & import products available across a huge selection of genres. (Click to view)

Movies – over 7,000 titles available on DVD and a selection of Video(VHS Format) titles. (Click to view)

Games – Console games for PS2, PSP, Xbox, Gameboy Advance and GameCube. We do not currently offer PC format. (Click to view)

Xtras – Hundreds of t-shirts, board games, toys and music accessories. Always an interesting department to browse as there is always something new and funky. (Click to view)

Browse by coming soon & new release.
Located on the top of each department page or on the left hand side of the front page, you can access a list of products that are either future release (coming soon) or just released (new release). You can select the drop down box on the top of the right hand side to only show formats you want to see. (Click here to browse our coming soon list or Click here to browse our new release list)

Local CDs vs import CD’s

An import title is sourced from an overseas supplier; some import titles are not available domestically at all. We have all types of music from pop, rock jazz, classical, alternative and more obscure music forms, representing past and present release that may not be readily available in Australia. On the Import department page, you will find over 200 top selling import titles to browse however, there are a further 17,000 import titles within our catalogue.

To distinguish between local and import titles, imports will have a small plane icon.

Delivery estimates are varied, however they do take a little longer than the average CD delivery. Please keep this in mind when ordering and take note of the estimated delivery time.

So if you are a collector and or a music fan sit back and enjoy the choices.

DVD regions and formats

DVD regions
All DVD's on sale at Herald Sun HiT are Region Four (4) format, unless otherwise stated.

There are six world Regions for DVD.

Discs manufactured in one region will usually only play on players that were manufactured in the same region, so discs bought in the Australia will not play on U.S. players and vice versa.

However, the regional coding system is entirely optional and discs without Regional Codes (Region 0) will play on any player in any country.

Please check the map below to make sure our DVDs will be able to play on your DVD machine, as some DVD players are sold as multizone units and can play DVDs from every region. Please check your DVD manual, or with the manufacturer, if in doubt.

Region 1 - Canada, U.S., U.S. Territories.

Region 2 - Albania, Andorra, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, European Union, Faroe Islands, Finland, France, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Iran (Islamic Republic of) Iraq, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia (the Former Yugoslav Republic), Malta, Moldova, Principality of Monaco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Slovakia, Slovenia,South Africa, Spain, Sweden, Switzerland, Syrian Arab Republic, Turkey, Ukraine, United Arab Emirates, United Kingdom, United Kingdom (Channel Islands) Vatican City State, Yemen, Yugoslavia

Region 3 - Southeast Asia, East Asia (including Hong Kong)

Region 4 - Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, Caribbean

Region 5 - Former Soviet Union, Indian Subcontinent, Africa (also North Korea, Mongolia)

Region 6 - China

Region 7 - Reserved

Region 8 - Special international venues (airplanes, cruise ships, etc.)

DVD formats
All DVD's on sale at Herald Sun HiT are PAL format, unless otherwise stated.

There are two TV video standards, PAL (Phase Alternating Line) and NTSC (National Television System Committee). NTSC is used mainly in North America, Japan, Mexico and Canada, and PAL is used almost everywhere else in the world including Australia and NZ. NTSC has a resolution of 352 x 240, and PAL has a video resolution of 352 X 288. PAL generates 25 full frames per second with 635 lines per frame while NTSC produces 30 frames a second with 525 scan lines per frame. Due to screen interlacing (in which all the odd lines and then all the even lines of the frame are presented), the vertical scan frequencies for PAL are 50Hz (50 scans per second) and 60Hz for NTSC. This basically means that the NTSC system sacrifices video clarity to minimize flicker, while PAL accepts more flicker to gain an improvement in clarity.

A PAL signal can not be replayed on an NTSC only TV, and conversely an NTSC signal can not be replayed on a PAL only TV. However many current TV’s, DVD & Video Players are both PAL and NTSC compatible and can display both types of video. Please check your TV manual, or with the manufacturer, if in doubt.

Is my Country PAL or NTSC?

 PAL
 NTSC

The following countries use the PAL standard

Afghanistan	Holland	Portugal
Albania	Hong Kong	Qutar
Algeria	Iceland	Romania
Angola	India	Singapore
Argentina	Indonesia	Somalia
Australia	Ireland	South Africa
Austria	Israel	S.W. Africa
Azores	Italy	Spain
Baharain	Jordan	Sri Lanka
Bangladesh	Kenya	Sudan
Belgium	Kuwait	Swaziland
Botswana	Laos	Sweden
Brazil	Liberia	Switzerland
Brunei	Madeire	Tanzania
Cameroon	Malaysia	Thailand
Canary Islands	Malta	Turkey
Cyprus	Mozambique	Uganda
Denmark	Nepal	United Arab Emirates
Dubai	New Guinea	United Kingdom
England	New Zealand	Uruguay
Ethiopia	Nigeria	West Germany
Faeroe Islands	North Korea	Yemen
Finland	Norway	Yugoslavia
Ghana	Oman	Zambia
Gibraltar	Pakistan	Zimbabwe
Guinea	Paraguay
Greenland	Poland

The following countries use the NTSC standard

Antigua	El Salvador	Philippines
Bahamas	Ecuador	Puerto Rico
Barbados	Guam	Saipan
Barbuda	Guatemala	Samoa
Belize	Haiti	South Korea
Bermuda	Honduras	Saint Kitts
Bolivia	Jamaica	Saint Lucia
Burma	Japan	Saint Vincent
Cambodia	Mexico	Surinam
Canada	Midway Islands	Taiwan
Cayman Islands	Netherlands	Antilles Tobago
Chile	Nicaragua	Trinidad
Colombia	North Mariana Island	United States
Costa Rica	Panama	Venezuela
Cuba	Peru	Virgin Islands

T-Shirts & sizing charts

We do our best to offer as many sizes as possible. Please choose your size carefully, we do not exchange or refund clothing.

T-Shirt sizing chart
The baby doll style of t-shirt is usually a style more suited to females. Please keep in mind that they are a tight fitting t-shirt when selecting sizes.

Adult Sizes

Size	Imperial	Metric
Small	35-37in	89-94cm
Medium	38-40in	97-102cm
Large	41-43in	104-109cm
X-Large	44-46in	112-117cm

Hoodies sizing chart

Size	Imperial	Metric
Medium Youth	23.5 x 18.5in	89-94cm
Large Youth	25 x 20in	97-102cm
Small	27 x 20.5in	104-109cm
Medium	27 x 22in	112-117cm
Large	27 x 25in	112-117cm
X-Large	27 x 28in	112-117cm
XX-Large	29 x 30in	112-117cm

Hat sizing chart

Size	Head Size	Metric
Small	7 1/8	57cm
Medium	7 1/4	58cm
Large	7 3/4	59cm
One Size	Equivalent to a Medium/Large

Terms and Conditions - Returns and Exchanges